FAQs

Q?

What type of service do you offer?

A.

Our system is a state of the art point-to-multipoint wireless network. Our broadcast station ties directly into a fiber optic backbone.

Q?

Are you re-sellers of Time Warner Cable or Windstream?

A.

Absolutely not. We are proud to have engineered our own network. We have a direct connection to one of the world's largest fiber optic networks. This gives you the benefit of a better connection at a better price.

Q?

What kind of equipment do I need?

A.

We will install a small receiver on the high point of your location. It is approximately one foot tall, 3 inches wide and 2 inches deep. The technician will work to keep the receiver out of site. A small Cat5 cable is run into the home and connected to a power source. From there you can simply connect our service to your computer, wireless router, or hub.

Q?

Will I have high speed uploads as well as high speed downloads?

A.

Absolutely!

Q?

Is my wireless internet connection secure?

A.

Yes. Wireless transmissions between your wireless modem and our base station are encrypted and therefore secure.

Q?

How reliable is WideRange Broadband Internet service compared with wired services such as cable and DSL?

A.

We have designed our wireless network to be as reliable as any wired network.

Q?

Does weather affect the service?

A.

Our installers do a site survey before installing to make sure that there is a good signal. Weather should not cause a degradation of service, even in very severe storms. Your connection should remain stable even during winter months or other stormy periods. As with any service including, phone, electric or cable, if there is storm damage from a severe storm, our technicians will respond quickly to any outage.

Q?

How long will it take to set up service?

A.

We can typically have service installed within several days of placing an order. Once we’ve determined that the service will work at your location, it takes about 2-3 hours to hook everything up.

Q?

I am into online gaming. Can I play online games with WideRange Broadband service?

A.

Yes, you can play online games with WideRange Broadband Internet service. Our network is optimized for online gaming service both for PC’s and gaming consoles, and there are no additional monthly charges to hook up your game console to our service.